ZOESTREETWEAR  Since 2019

Zoestreetwear

L.              zoestreetwearparma@gmail.com 

Shipping & Returns

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We ship the order after about 3 days from receiving it, starting from the first working day, after about 5 days you will receive an email notification with the tracking of your shipment, you can follow it on the reference website depending on the courier used, normally we rely on DHL, so you will go to: DHL TRACKING alternatively works very well 17TRACK, a portal that reads them all indiscriminately (Recommended)

 

Once you receive your DHL tracking and monitor it, you will notice that it will not be updated for about 10/14 days. In essence, it will remain still, this is all normal, once the tracking has its first update in its destination (Germany) the package will be cleared through customs and in about 48/72 hours you will have the delivery at home.

 

Normally deliveries take place in about 16/18 days, however, the huge traffic of international shipments, pandemics, international conflicts, may cause delays that we cannot predict.

 

Remember though, your order always arrives! If there is unfortunately a problem/loss, ZoeStreetwear® will proceed with a full refund of your order, your money is always safe with us.


 

 

Note After 24 hours from the order, we do not offer refunds and/or returns because our supplier does not accept its cancellation, so for this reason, if there is a change of mind, modification, and/or other, it must be requested within the aforementioned time frame, this system allows us to maintain prices so advantageous to the benefit of our customers.

 

Once the order is placed and paid for, you have up to 24 hours to modify or cancel it, after this time limit we will be unable to do so.

 

If you paid with PayPal, according to their rules, a fixed percentage will be withheld from your payment, the PayPal service fee of 3.4%, so your refund will be net of this amount.

 

If you have any doubts about the product, sizes, specifications, we strongly advise you to contact us before making your purchase, we will be at your complete disposal to clarify any doubts, and you can place your order in total serenity and with a clearer mind.

 

WE WANT TO CLARIFY THAT WE CANNOT ACCEPT RETURNS DUE TO CHANGE OF MIND OR WRONG SIZE; FOR THE LATTER, RELY ON THE SIZE CHART ON OUR STORE, VERIFY THE CM. OF THE INSOLE EXACTLY, THIS WILL PREVENT YOU FROM CHOOSING THE WRONG SIZE.

 

However, in exceptional cases of receiving damaged goods, damaged by the courier and/or non-compliant, you can contact us at zoestreetwearparma@gmail.com and we will reach an agreement on the total/partial refund of your purchase.

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